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SMPA Responding to Member Needs During Difficult Times

SMPA - through recent technological advancements, can accommodate nearly all services remotely.

 

To pay your bill or access your account, please use our automated phone system (970) 626-5549, or (970) 864-7311 then press 2 - or log in to SmartHub for a variety of account services at smpa.smarthub.coop. You can also download the SmartHub app on your mobile device. If you need help with this or any other service, please call one of the above numbers during regular business hours.

 

SMPA has been monitoring recent events associated with COVID-19 (Coronavirus). Proactively instituting a policy of “Social Distancing”, such as office closures, is considered a best practice and has proven effective to ensure business continuity, while improving the safety of the public and our staff. We thank you for your understanding and apologize for any inconvenience.

 


FAQs:

  1. What is SMPA doing to help prevent the spread of COVID-19 (coronavirus)?

    SMPA has been monitoring recent events associated with COVID-19 (Coronavirus). Based upon the best available information, our Crisis Response Team has determined that it is necessary for us to close our offices to the public for a limited period.

    We are proactively instituting an Infectious Disease Outbreak Response Plan. At this stage of the plan, office closures and social distancing procedures are in effect. We are still available over the phone during regular business hours and we are still providing all normal services.

    We are also strongly encouraging our members to pay their bills and manage their accounts remotely. To pay your bill or access your account, please use our automated phone system (970) 626-5549, or (970) 864-7311 then press 2 - or log in to SmartHub for a variety of account services at https://smpa.smarthub.coop/Login.html. You can also download the SmartHub app on your mobile device. If you need help with this or any other service, please call one of the above numbers during regular business hours.

  2. If linemen are out in the field, what is SMPA doing to protect them and prevent them from spreading the virus?

    Our line crews are still performing operations necessary to our core mission of delivering safe, reliable power. If you come across our crews or staff out in the field please understand that we have instituted a strict policy of social distancing. Whether you are a contractor, a member consumer, or from the general public we ask that you maintain a minimum approach distance of six feet from all SMPA personnel. If this is not achievable, we may not be able to provide services at that location.

  3. Will SMPA be suspending payments?

    SMPA is still collecting payments. For safety and security, we are asking that our members avoid paying with cash. Remote pay tools like SmartHub or our automated phone system are ideal. Checks, as well as money orders—which can be obtained from the bank or post office—may be mailed or placed in drop boxes at our offices and at the Alpine Bank in Ouray.

    Members who have no alternative but to pay in cash may call our office to make an appointment.

  4. Will SMPA be shutting off power to people who are unable to pay because of job loss due to COVID-19?

    We understand how this pandemic is affecting our local economy and we are here to help. Therefore, if you are having trouble paying your bill please give us a call and we will set up a plan that works for you.

  5. If I am unable to pay my power bill due to a coronavirus-related job loss, will you shut my power off?

    We encourage any member experiencing financial hardship due to the coronavirus outbreak to call us during regular business hours. We will work with you individually to create a plan that works for you.  SMPA will suspend shutting off power to people in this circumstance; however, the power still has a cost associated with it which must be covered and the suspension of disconnection will not be a forgiveness of the amount owed . Please call if you need help.

       6. Where can I find additional support?

 Through government stimulus funding and generous giving by individuals, many assistance organizations have been able to increase support to those in need.  For example, the Low-income Energy Assistance Program   (LEAP) has extended their program past the normal April 30th deadline.  LEAP, and programs like the Good Neighbor Fund, can be accessed through the following organizations:

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