Power Outage Alerts / Updates
Update information may also be repeated here or in an alert banner at the top of every smpa.com web page.
What do you do when the lights go out? See this section and you'll know you're not alone. Learn what tools SMPA offers to keep you informed while our crews are working to bring back the power.
Reporting an Outage
Reporting a Power Outage
To report a power outage, call:
(970) 864-7311 or
If it is after business hours you will be directed to SMPA's 24-hour dispatch service.
You can also report an outage from your SmartHub app. Touch "Report an Issue/Inquiry" from the Home Screen.
Outage Texts through SmartHub
Want Outage Updates via Text?
One of the most convenient ways to get information about ongoing power outages is to have Outage Updates sent directly to your smart device. To set this up, follow three main steps:
- Set up SmartHub on your web browser or smart device.
- Tell SmartHub how to reach you.
- Tell SmartHub what messages to send.
See below for step-by-step web and mobile instructions.
County Emergency Alert
CodeRED Emergency Notifications
San Miguel Power recommends that residents of San Miguel and Ouray counties subscribe to their county's wireless emergency notification and CODERED systems. San Miguel Power works closely with these counties to share information during major power outages. However, please be aware San Miguel Power cannot guarantee you will receive outage information via these notification systems.
Being prepared will make
future outages much easier.
FEMA Preparation Guide
Being Prepared for a Power Outage
Extended power outages may impact the whole community and the economy. Take an Active Role in Your Safety, by following this guide to outage preparedness.
You can also go to Ready.gov and search for power outage, or download the FEMA app to get more information about preparing for a power outage.
Portable Generator Safety
Using Portable Generators Safely
Portable generators made for household use can provide temporary power to a few appliances or lights. Use a portable generator only when necessary, and only to power essential equipment. Be sure to use your generator correctly. Follow the advice in this guide.
If you should lose power, be assured we're working as quickly as possible to get your lights back on.SMPA Operations
Outages occur for a number of reasons. In the event of a large or wide-spread outage, we prioritize repairs in order to get the largest number of members back on first.
First, we check and repair any damaged transmission lines. These are the lines that bring power to our electrical system.
Equipment or line repairs at substations will be done next in order to transfer power from transmission lines to the main distribution lines throughout our service area.
After the substations are repaired, we turn our attention to our main distribution lines, and then to tap lines, which carry electricity from the main distribution lines to smaller groups of members.
Once all distribution lines and tap lines are repaired, we begin working on service lines, which typically bring power to only one or two locations.
Restoring power during inclement weather or after a large accident can be a big job. SMPA works with a 24-hour, 365 day-a-year dispatch center, so if you should lose power, be assured we're working as quickly as possible to get your lights back on.