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Outage Information

 


 

Outage Map

 

View the status of ongoing power outages with our online outage viewer.

 

Please visit our Facebook page for the most up to date information about power outages. The updates on this webpage may be delayed.

 

 

 


 

Reporting a Power Outage

To report a power outage call: (970) 864-7311 or (970) 626-5549. If it is after business hours you will be directed to SMPA's 24-hour dispatch service.

 

If your power is off:

  • Verify that your entire house is out and that you haven't just tripped a circuit breaker.
  • If you have determined that your home is out of power, turn off or unplug any appliances you were using when the power went out. Leave just one light on so you know when power is restored.
  • If your power remains out for longer than a few minutes, or to report an electrical safety hazard, please call your local San Miguel Power Office. Your call will be answered by our automatic phone system. Dial "0" to immediately reach a customer service representative. If the outage is widespread, our phone lines may be busy when you call. Please be patient, your call is very important to us.
  • If you are reporting an outage after normal business hours please call your local SMPA office. Your will then have the option to automatically transfer to SMPA's 24-hour dispatch office. Dial "7" to automatically reach the dispatch service after hours.
  • When you call to report an outage, please provide as many details as possible. If you heard a loud bang, or your power is out but your neighbors have power, let us know. The information you supply will help us in our efforts to promptly restore electricity

 

San Miguel Power recommends that residents of San Miguel and Ouray counties subscribe to their county's wireless emergency notification and CODERED systems. San Miguel Power works closely with these counties to share information during major power outages. However, please be aware San Miguel Power cannot guarantee you will receive outage information via these notification systems. For more information on San Miguel County's emergency notification system click here. For more information on Ouray County's emergency notification system click here.


 

Outage Updates

For information about outages currently affecting our members visit our Facebook page.

 

Ridgway and Surrounding Areas - 09/07/20:
Updated Wednesday, September 9, 2020 - On Labor Day, an unplanned power outage affected Ridgway and surrounding areas from 3:33 to 5:12pm. At the same time, because of equipment failure, our phone system was down, making it impossible for anyone outside of SMPA to reach our operators. We regret the frustration this caused the affected consumers.
Other factors affected communications during this outage. SMPA displays outage information such as the location and size of the outage on the “Outages” section of the website. During the Labor Day outage, our servers were unable to upload these updates. This is why many SMPA consumers could not get an update from smpa.com. This unusual set of circumstances lead to an unsatisfactory level of customer support at a critical time, yet it has helped us identify vulnerabilities in our outage communication process. Efforts to build redundancy into this process are underway.
We appreciate the patience of our members who experienced this inconvenience on Labor Day.

 

 


 

Outage Restoration

Outages occur for a number of reasons. In the event of a large or wide-spread outage, we prioritize repairs in order to get the largest number of members back on first.

First, we check and repair any damaged transmission lines. These are the lines that bring power to our electrical system.

Equipment or line repairs at substations will be done next in order to transfer power from transmission lines to the main distribution lines throughout our service area.

After the substations are repaired, we turn our attention to our main distribution lines, and then to tap lines, which carry electricity from the main distribution lines to smaller groups of members.
Once all distribution lines and tap lines are repaired, we begin working on service lines, which typically bring power to only one or two locations.

Restoring power during inclement weather or after a large accident can be a big job. SMPA works with a 24-hour, 365 day-a-year dispatch center, so if you should lose power, be assured we're working as quickly as possible to get your lights back on.

 

 

 

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